Returns & Exchanges

At GalaxyCon, we want you to feel stellar in your new fashion finds, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed items. If your purchase doesn't fit your universe perfectly, we are here to help you find the right size or style.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

3

Ship It Back

Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing